Terms & Conditions and Privacy Policy
Effective Date: June 16, 2022
Last Updated: February 12th, 2025
Welcome to Resilient Mind Counseling and Coaching, PLLC (“Company,” “we,” “our,” or “us”). By accessing or using our website www.resilient-minded.com (the “Site”), services, and SMS communications, you agree to be bound by the following Terms & Conditions.
1. Acceptance of Terms
By using our services, including but not limited to SMS/text message communications, you acknowledge and agree to these Terms & Conditions and our Communication and Privacy Policy. If you do not agree, please do not use our services.
2. Communication and Privacy Policy
At Resilient Mind Counseling and Coaching, PLLC, we prioritize your confidentiality and well-being. Effective communication is essential for a successful therapeutic relationship. Please review the guidelines below regarding our communication practices:
2.1 Phone Communication
Scheduling and Appointment Reminders: Our phone line may be used for scheduling appointments, sending reminders, and discussing logistical aspects of your therapy sessions.
Urgent or Emergency Situations: Our phone line is not for urgent or emergency situations. In such cases, contact 911 or appropriate crisis numbers listed on the resources page of our website or through your local search engine.
2.2 Email/Text Communication
Appointment Scheduling and Information: Email/Text may be used for non-urgent communication related to scheduling appointments, providing session information, or exchanging necessary documents.
Confidentiality Disclaimer: While we take every precaution to maintain confidentiality, email/text communication may not be completely secure. We advise against sharing sensitive or detailed personal information via email/text for your privacy protection.
2.3 Appropriate Use of Communication Platforms
Professional Communication Only: Our communication channels (phone, email) are intended solely for professional interactions related to your therapy sessions. We kindly request refraining from using these platforms for personal or non-therapy-related discussions.
Respectful Interactions: Mutual respect and professionalism are expected in all forms of communication.
2.4 Privacy and Confidentiality
Confidentiality Assurance: All communications, whether via phone, email, or SMS, are treated with the utmost confidentiality and in compliance with legal and ethical standards.
We Do Not Sell Client Information: Resilient Mind Counseling and Coaching, PLLC does not sell, trade, or rent your personal information to third parties. Your privacy is of the highest priority.
Third-Party Involvement: To maintain your confidentiality, we ask that you do not involve third parties in our communication without prior consent, except in emergency situations.
Public Encounters: For local in-person clients, if you see your therapist in public, they will not acknowledge you due to privacy laws.
2.5 Communication Response Time
Office Hours: Our team endeavors to respond to non-urgent communication within 24 hours during regular office hours.
Emergency Response: As a reminder, lines of communication at Resilient Mind Counseling and Coaching, PLLC are not for emergencies and should not be treated as such.
2.6 Client Responsibility
Updating Contact Information: It's important to keep your contact information current to ensure effective communication. Please inform us of any changes in your contact details promptly.
2.7 SMS/Text Message Communications
Resilient Mind Counseling and Coaching, PLLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
Data Collection: We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information is collected via the website contact form.
Data Usage: Your information is used solely for sending appointment reminders and service information.
Data Security: We implement secure storage measures to prevent unauthorized access to your data.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies.
Consent to Receive SMS: By providing your mobile phone number, you consent to receive text messages from Resilient Mind Counseling and Coaching, PLLC, sent from 281-839-7547. Message frequency varies and may include appointment reminders and/or service information. Consent is not a condition of purchase or service.
Opting Out: You may opt out of receiving SMS messages at any time by replying STOP or CANCEL to any message. After opting out, you will receive a final SMS confirmation, and we will remove your number from our list within 24 hours.
Help & Support: For assistance, reply HELP to any SMS message or contact our customer support at info@resilientminded.com or call 281-839-7547. You will receive a text response with our phone number, email, and website details.
Mobile Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Resilient Mind Counseling and Coaching, PLLC will not sell, rent, or share collected mobile numbers.
3. Account Registration & Responsibilities
If applicable, you may need to create an account to access certain services.
You agree to provide accurate and current information and to keep your login credentials confidential.
We reserve the right to suspend or terminate accounts for any fraudulent, abusive, or unlawful activity.
4. Use of Services
You may not use our services for unlawful purposes or in violation of these terms.
Any attempt to disrupt our SMS services or website will result in termination of access.
5. Limitation of Liability
We are not responsible for service interruptions, delays, or errors beyond our control.
We do not guarantee the availability or performance of SMS communications.
6. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with the Last Updated date.
Your continued use of our services constitutes acceptance of any changes.
7. Contact Information
For any questions or concerns about these Terms & Conditions, please contact us at info@resilientminded.com or call us directly at 281-839-7547.